Zoom Communications has officially launched its AI-first Zoom Contact Centre in India, introducing a comprehensive, omnichannel contact-centre-as-a-service (CCaaS) platform tailored […]
Mexico has firmly established itself as a critical hub for customer experience management (CXM) and IT services, attracting global IT […]
Atomberg Technologies has selected Salesforce, one of the top CRM platforms, to transform the home appliance market by fostering personalied […]
The customer experience management startup Merkle has released Merkle GenCX, a new generative artificial intelligence (AI) product. To provide a […]
To give customers a better experience, NIBAV Lifts and Salesforce have worked together. According to a statement from the company, […]
Salesforce has partnered with Greaves Electric Mobility (GEM) to automate the sales, service, and dealer management processes. GEM plans to […]
The application of artificial intelligence (AI) by companies such as Microsoft and Google to Zara, H&M, Myntra, and others has […]
To thrive at scale, leaders must design and continually redesign their experience ecosystem to allow for quick responses to their […]
While customer experience (CX) has evolved dramatically over retail history, its significance has not. An engaging and attentive customer experience […]
The world is changing on a year-on-year basis and Artificial intelligence is no longer science fiction. Businesses and startups today […]
